Help & Support

Home

Getting Started

1. Install the App

Open your phone browser and go to the Sonic Healer website. Tap 'Add to Home Screen' (Android) or the share button → 'Add to Home Screen' (iOS).

2. Create an Account

Tap Register, fill in your details, accept the Terms & Conditions, and verify your email with the 6-digit code. You'll receive 10 free minutes to start.

3. Play Your First Song

Go to the Songs tab, browse by category (Mental, Physical, Relaxation), tap a song, select your ambient music (Ambient Music), set your session time, and press Play.

Using the App

Songs Tab

Browse healing songs by category. Each song shows its function, code, description, suggested duration, and tags. Tap a song to go to the Play page.

Play Tab

Select an Ambient Music from your phone (system songs or your imported/recorded audio). Set your play duration. Use Test Play to preview Ambient Music for 10 seconds without using minutes. Press Play to start both tracks.

My Songs (Import & Record)

Tap '+ Add' to import audio files (MP3, M4A, WebM, OGG, WAV) from your device. Tap 'Rec' to record audio directly. Both appear in the Ambient Music dropdown under 'My Songs'.

Profile Tab

View your balance (Available, Bonus, Purchased, Bonus Used, Purchase Used), recent activity, and account details.

Referral

Share your referral code (your username) with friends. Earn 20% bonus for Tier 1 (direct) and 10% for Tier 2 (their referrals).

Troubleshooting

'Invalid credentials'

Check your email and password. Password is case-sensitive.

'Please confirm your email'

Check your inbox for the 6-digit verification code. Check spam/junk folder if not found.

'Too many accounts from this device'

Maximum 3 accounts per device. Contact support if you need assistance.

Song won't play

Check your internet connection. Ensure an Ambient Music file is selected. Try Test Play first to verify audio works.

Available shows 0:00

Check the Profile tab for your balance details. You may need to purchase more minutes or earn referral bonuses.

Code expired

Verification codes expire after 15 minutes. Request a new code from the registration page.

Still need help?

Contact us at support@sonichealer.com